Frequently Asked Questions

Everything you need to know before you start

General

No. TCG is a non-attorney consultancy providing Tier 1 services — search and filing assistance — in-house. Anything requiring legal judgment (Tier 2) is referred to an independent, licensed attorney. TCG does not provide legal advice or legal representation.

Tier 1 covers search and filing-assistance work that doesn't require legal judgment — we handle this directly. Tier 2 covers matters like office actions, oppositions, litigation, cease-and-desist letters, and international filings, which require a licensed attorney; we refer these to our independent partner attorney.

No one can guarantee registration — the USPTO makes that determination. Our search reports present factual results only, without an opinion on registrability or likelihood of confusion.

Timelines & Pricing

We confirm the scope of work and price with you directly — by phone, email, or during a consultation — before any payment is collected. Once you have that quote, you pay through the Client Payment page by selecting the service and entering the amount you were quoted.

Your comprehensive federal and common-law search report is delivered within 1 business day of your order.

No. USPTO government filing fees are separate from our service fees and are paid directly to the USPTO, not collected through our checkout. Current government fees depend on the application and filing circumstances — we'll confirm the exact amount as part of your quote.

Filing is fast — we submit within 1 business day of your approval — but USPTO examination, publication, and (if applicable) opposition periods are outside our control and typically take several months to over a year, per current USPTO processing times.

Payments & Refunds

Yes. Payments are processed by Stripe, a PCI-compliant payment processor. We never see or store your full card details — they're entered directly into Stripe's secure payment form.

If work on your order hasn't started, we'll issue a full refund of our service fee on request. Once a search or filing is in progress, fees already earned for completed work are non-refundable. USPTO government fees, once submitted, are non-refundable by the USPTO regardless of outcome.

Don't guess — contact our team first to confirm scope and price. The Client Payment page is for completing a payment after that's been confirmed, not for figuring out what something costs.

Legal Disclosures

Trademark Consultancy Group is not a law firm and does not provide legal advice or legal representation. Search reports present factual results only, with no assessment of registrability or likelihood of confusion. No non-attorney staff signs USPTO filings on a client's behalf beyond permitted administrative roles. Services requiring legal judgment are referred to an independent, licensed attorney under a separate engagement to which TCG is not a party.